[reposted from February 23, 2009 - well worth another read!]

How to revitalize a neighborhood?  By listening to its residents.

Community planners and planning consultants (like many “experts”) can easily fall into the trap of listening too little and talking too much.  Planning is not like medicine, and planners should beware not to find themselves in the position of saying, “I know what’s best for you, now take this medicine and you’ll be all better soon.”

The following tale is adapted and summarized from “Polishing Up the Diamond,” an excellent article from the Stanford University Graduate School of Business – Center for Social Innovation.  What it offers for professional planners is a reminder to avoid the ‘expert trap’ - often the most successful ideas for making a place better come from those that live and work there…

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Community planning tends to be an odd mix of science and technical know-how with art and creativity. Unfortunately, the art and creativity side can too often be lost under a sea of legalities, zoning administration, and other more mundane, day-to-day tasks. This is especially evident in the area of planning literature, where the vast majority of articles deal primarily with the technical side of planning.

We at Building Place are pleased to make better use of the right side of our brains by publishing another in our “planning fiction” series of short stories or vignettes…

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