Thu 27 Jan, 2011
The Art of Active Listening
Comments (0) Filed under: Development, Economic Development, General, PlanningTags: City Living, Master Plan, Neighbor, Opportunity, Public Participation, Redevelopment
[reposted from February 23, 2009 - well worth another read!]
How to revitalize a neighborhood? By listening to its residents.
Community planners and planning consultants (like many “experts”) can easily fall into the trap of listening too little and talking too much. Planning is not like medicine, and planners should beware not to find themselves in the position of saying, “I know what’s best for you, now take this medicine and you’ll be all better soon.”
The following tale is adapted and summarized from “Polishing Up the Diamond,” an excellent article from the Stanford University Graduate School of Business – Center for Social Innovation. What it offers for professional planners is a reminder to avoid the ‘expert trap’ - often the most successful ideas for making a place better come from those that live and work there…